Returns

Return & Refund Policy

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If you have any questions we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
If the products show signs of installation, they are considered used and no credit will be issued.
Warranty returns must be first approved by Romik customer service returns department.
Non warranted returns will incur a 25% restocking fee.
Your item needs to have the supplied RMA affixed to the outside box.
As per our warranty guidelines and after inspection Romik has the right to either repair or replace damaged products

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund / Credit after inspecting the item.
If your return is approved, we will initiate a refund / Credit to the original method of payment.
Once products are inspected you will receive the credit within 7 business days, If a credit Card refund is issued this will be depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancellations

You may cancel your order before it ships out of our facilities, If your order has shipped you will be responsible for paying shipping costs for returning the order back to Romik. Shipping costs for cancelled orders are non­refundable.
shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.